Privacy Policy – Dakhl
Last updated: August 28, 2025
This Privacy Policy describes how Dakhl (“we,” “our,” or “us”) collects, uses, and protects your information when you use our services at dakhl.app.
By accessing or using our services, you agree to the practices described in this Policy.
1. Who We Are
Dakhl is a business automation platform that allows Instagram business accounts to set up predefined message flows and triggers to manage communications with their followers.
For any questions about this Policy, contact us at privacy@dakhl.app.
2. Information We Collect
We may collect the following categories of information:
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Account Information: name, email, phone number, business name, and authentication details.
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Message Data: content of messages received and sent via connected accounts, only to execute user-defined automations.
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Technical Data: IP address, device identifiers, browser type, cookies, and logs for security and performance monitoring.
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Billing Information: provided through third-party payment processors; we do not store full card details.
3. How We Use the Information
We process data solely for the following purposes:
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To operate and improve Dakhl’s automation features and integrations.
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To execute message flows and triggers configured by the account owner.
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To provide customer support, resolve issues, and monitor system performance.
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To send account-related notifications (security alerts, feature updates, etc.).
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To comply with applicable legal obligations.
4. Legal Basis for Processing
Depending on your jurisdiction, data processing may rely on one or more of the following bases:
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Execution of a contract (to deliver the services you requested).
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Your consent (when required).
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Legitimate interests (for improving functionality and security).
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Legal compliance.
5. Information Sharing
We do not sell or rent your data.
We may share limited information only with:
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Service providers (hosting, analytics, payment gateways) that help us operate the platform.
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Integrations you enable (such as Instagram or other connected systems).
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Authorities, if legally required or to protect users’ rights and safety.
All partners are bound by confidentiality and data protection obligations.
6. Data Retention
We retain data as long as necessary to provide our services and comply with legal requirements.
When data is no longer needed, it is securely deleted or anonymized.
7. Security
We use reasonable technical and organizational measures to safeguard your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Data may be processed on servers located in different countries.
Where required, we implement appropriate safeguards for international data transfers.
9. Your Rights
You may have the right to:
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Access, correct, or delete your personal information.
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Object to or restrict certain processing activities.
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Request data portability, where technically feasible.
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Withdraw consent for processing based on consent.
To exercise these rights, contact us at privacy@dakhl.app.
10. Cookies
Dakhl uses cookies and similar technologies for secure login, customization, and analytics.
You can manage cookies via your browser settings or our cookie consent banner.
11. Children
Dakhl is not intended for individuals under the age of 13 (or equivalent minimum age in your country).
We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at dakhl.app/privacy with the date of the last update.
13. Contact Us
If you have any questions or requests about privacy or data protection, email us at:
📩 privacy@dakhl.app